Terms of Service

1. Description of Service

SudsBeacon provides software tools for pressure washing and soft washing owner-operators, including estimate creation, lead management, and automated follow-up communications ("Service"). SudsBeacon is a software provider, not a pressure washing company. We do not perform washing services.

2. Account Registration

• You must be at least 18 years old and authorized to act on behalf of your business.
• You agree to provide accurate, current information and to keep it updated.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• One account per business unless otherwise agreed in writing.

3. Subscription, Trial, and Payment

3.1 Plans and Pricing

• Standard plan: $79.99 per month, following a 30-day free trial.
• Contractor Pilot: A limited program (5 spots). Pilot participants receive 60 days free, then $79.99 per month. Pilot availability is first-come, first-served; once spots are filled, new signups receive standard plan terms.

3.2 Trials

• Trials begin on account creation. No payment method is charged during the trial period.
• Only one trial per business. We may deny repeat trials at our discretion.

3.3 Billing

• After the trial, your subscription renews automatically each month at $79.99 unless cancelled.
• Your first charge is due the day after your trial ends.
• Prices are in USD and exclusive of applicable taxes, which are your responsibility.
• The provisioned SudsBeacon phone number remains assigned while your subscription is active, is held for 30 days from cancellation, then released and may be assigned to someone else.
• If payment fails, we will attempt to notify you and may suspend the Service until payment is resolved.

4. Cancellation and Refunds

• You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Refunds: Monthly subscription fees are non-refundable except where required by law. If you cancel mid-cycle, you will not receive a prorated refund.
• Trial cancellations: cancel before the trial ends to avoid any charge.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations (including telemarketing, TCPA, and anti-spam laws as they apply to your follow-up communications).
• Upload or transmit Lead Data you do not have the right to provide.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Reverse-engineer, copy, or resell the Service.
• Use the Service to send spam, deceptive, or harassing communications.
• Interfere with or disrupt the integrity or performance of the Service.

We may suspend or terminate accounts that violate this section, with or without notice for egregious violations.

6. Your Responsibilities for Lead Data

• You represent that you have obtained all necessary consents to provide Lead Data to SudsBeacon and to have us process it (including sending follow-up messages) on your behalf.
• You are solely responsible for compliance with laws governing your communications with your leads and customers.
• You will not use the Service to contact individuals who have opted out or where contact would violate applicable law.

Text Messaging Terms

SudsBeacon (Matthew Patenaude, doing business as SudsBeacon) offers text message follow-ups about service requests. By opting in on a request form, you agree to receive up to two text messages about that request. Message and data rates may apply. Message frequency varies by request. Reply STOP to opt out at any time; reply HELP for help or contact SudsBeacon1@gmail.com. Text messaging is not a condition of purchase.

7. Intellectual Property

• The Service, including software, design, text, graphics, and the SudsBeacon name and logo, is owned by Matthew Patenaude and protected by intellectual property laws.
• We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.
• Feedback you provide may be used by us without obligation.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL GENERATE ANY PARTICULAR BUSINESS RESULTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATTHEW PATENAUDE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Matthew Patenaude, his officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any law in connection with your use, including your communications with your leads and customers.

11. Termination

• We may suspend or terminate your account for violation of these Terms, non-payment, or extended inactivity, with reasonable notice except where immediate action is required.
• Upon termination, your right to use the Service ends immediately. Sections 8, 9, 10, and 12 survive termination.
• You may export your Lead Data before termination takes effect; see the Privacy Policy for data deletion timelines.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Hartford Connecticut, and you consent to their jurisdiction.

13. Changes to These Terms

We may modify these Terms from time to time. Material changes will be announced via email or a notice on SudsBeacon.com at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not agree to modified Terms, cancel before the effective date.

14. General

• Entire agreement: These Terms, the Privacy Policy, and any order form constitute the entire agreement.
• Severability: If any provision is found unenforceable, the remainder continues in effect.
• No waiver: Failure to enforce a provision is not a waiver of the right to do so later.
• Assignment: You may not assign these Terms without our consent; we may assign in connection with a business transfer.

15. Contact