Privacy Policy

Effective Date: 10/1/2026

Matthew Patenaude ("SudsBeacon," "we," "us," or "our") operates SudsBeacon.com, a software service that helps pressure washing and soft washing owner-operators manage estimates, follow up on leads, and handle the sales side of their business.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using SudsBeacon, you agree to this policy.

1. Information We Collect

1.1 Account Information

When you create a contractor account, we collect:

  • Name, email address, and phone number
  • Business name and service area(s)
  • Login credentials (stored in encrypted form)

1.2 Lead and Customer Data You Provide

SudsBeacon helps you manage your sales pipeline. When you use our service, you may enter information about your own leads and customers, such as names, phone numbers, email addresses, property addresses, and estimate details ("Lead Data"). You are responsible for ensuring you have the right to provide this data to us.

1.3 Payment Information

Subscription payments are processed by our third-party payment processor. We do not store full credit card numbers on our servers. We retain limited billing records (transaction dates, amounts, and last-four digits) for accounting purposes.

1.4 Usage and Technical Data

We automatically collect:

  • Log data (IP address, browser type, pages visited, timestamps)
  • Device information (operating system, device identifiers)
  • Cookies and similar technologies (see Section 8)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the SudsBeacon service
  • Create and manage your contractor account
  • Process your subscription and trial payments
  • Send transactional communications (account notices, billing receipts, service updates)
  • Send marketing communications, where you have consented (you may opt out at any time)
  • Respond to your support requests
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations

We use Lead Data solely to provide the service to you (e.g., displaying your leads, sending follow-ups you authorize). We do not sell Lead Data or use it for our own marketing.

3. How We Share Information

We do not sell your personal information. We share information only as follows:

SMS opt-in data and consent are never sold, rented, or shared with third parties for marketing purposes.

  • Service providers: With vendors who help us operate the service (hosting, payment processing, email delivery, analytics), bound by contractual obligations to protect your data.
  • Legal requirements: When required by law, court order, or governmental request, or to protect our rights, property, or safety.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred, subject to this policy.
  • With your consent: When you direct us to share information (e.g., integrations you authorize).

4. Data Retention and Deletion

  • Account data: Retained for as long as your account is active, and for up to 12 months after cancellation to allow reactivation and meet legal obligations.
  • Lead Data: Retained while your account is active. Upon account deletion, Lead Data is deleted within 30 days, except where retention is required by law.
  • Billing records: Retained for 7 years to comply with tax and accounting requirements.
  • You may request deletion of your account and associated data at any time by contacting us (see Section 10). We will confirm deletion within 30 days.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Data portability (receive your data in a usable format)
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at SudsBeacon1@gmail.com. We will respond within 30 days. We will not discriminate against you for exercising your rights.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Keep you signed in and remember preferences (essential)
  • Understand how the service is used (analytics)

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

8. Children's Privacy

SudsBeacon is a business service and is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be announced via email or a notice on SudsBeacon.com at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

10. Contact Us

For privacy questions or requests:

Email: SudsBeacon1@gmail.com

Matthew Patenaude
340 Pondview Dr Southington, CT 06489